What if I want to file a complaint?
What if I want to file a complaint?
- Sorry, sorry, a thousand times sorry. Customer satisfaction is a real obsession for us. But sometimes even we miss the point completely. And you are the victim of that. Of course that shouldn't happen.
- What now?
- We are happy to resolve your complaint. The fastest way to do this is to contact our customer service.
- Are you not satisfied with the answer? Look higher and write to our Customer Service Manager. You can email him (m.long@kozeliving.com). You will receive an answer within 5 working days.
Is this not the answer to your question? We're happy to help you!
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