Finding the perfect sleep temperature involves considering various factors like location, season, and ambient temperature. Your body also plays a crucial role in determining the best temperature setting. If you tend to feel cold when sleeping, try a temperature between 25 and 28°C. If you're unsure or sleep comfortably, opt for a temperature between 22 and 25°C. If you know you feel hot when sleeping, consider a temperature between 12 and 22°C.

To determine the best temperature, select one within the recommended range and lay on the pad for 3 to 5 minutes to assess how it feels. When setting up your KOZ-E Sleep, it's advisable to avoid extreme temperatures initially. Be aware that it can take 7-10 days to find your preferred temperature settings.

The KOZ-E Sleep is a temp-controlled mattress topper controlled by an attached control unit with a water tank. As a new user, you’ll receive a reversible, hydro-powered cool mesh mattress topper, a control unit, and a remote to conveniently adjust mattress pad temperature. Our innovative product cools or heats your bed between 12-46°C to create a revolutionary, customizable sleep environment.

The Control unit will make a subtle humming sound while it is running. However, most of our customers have said that the noise does not bother them as it is similar to the sound of a floor fan.

Yes, you can use KOZ-E Sleep with all types of mattresses, as it is compatible with various mattress materials.

Yes, our cooling mattress topper can help reduce hot flashes' symptoms in both severity and duration by regulating your bed’s temperature. For more information, please read our Menopause blogs. The KOZ-E Sleep System has a temperature range of 12-46°C, allowing you to always sleep in your ideal bed climate. If you are experiencing night sweats.

The KOZ-E Sleep device can be placed near or under your bed or on a nearby nightstand. Ensure that it is placed on a flat surface close to a wall outlet. Leave a minimum of 2 inches of space between the mattress and the head/foot board for connector clearance.

Yes, KOZ-E Sleep fits most split and adjustable beds. Place the connector at the foot of the mattress and check for hose kinking if the foot of the bed is adjustable.

Yes, peak performance is influenced by ambient temperature, humidity, and individual body mass.

Yes! You and your partner get two KOZ-E sleep system so that you can each find your ideal sleep temperature.

Getting used to KOZ-E Sleep may take up to 2 weeks. Adjust your temperatures as needed, starting with small changes. Your temperature preferences may change over time based on factors like clothing, daily activities, and body habituation.

We’re confident that you will love your Product(s). If you are unsatisfied for any reason, however, you have 30 days from the date the Product was delivered to you to return the Product to us in exchange for a full refund of your purchase price.

Warranty Period:
KOZ-E Sleep offers a three(3) year comprehensive warranty from the date of purchase, with the exception of fabric materials, This warranty covers all defects in materials and workmanship.

What is covered: This warranty covers the following, provided the product has been used in accordance with the instructions for use and for its intended purpose:

Defects in the heating elements and temperature regulation systems of the product.
Defects in the functional system of the KOZ-E Sleep.

What is not covered:

Normal wear and tear over time.
Damage resulting from commercial use, misusing, or negligence.
Comfort preferences or changes in mattress firmness.
Non-structural defects to the mattress such as stains, burns, or odor.
Damage caused by the use of an unsuitable bed base or bed frame.

It is sufficient to add a little water approximately every 3-4 weeks. The device will give a signal on the display when it is time to refill the water, so you don't need to worry about it.

The mattress topper is designed in such a way that you do not feel the tubes. The tubes are thin and flexible, making them unnoticeable during sleep.

The energy consumption of KOZ-E Sleep depends on the duration of use. After 8 hours of use, the device consumes approximately 1.2 kWh, which is up to 7 times less than the consumption of an air conditioner.

Yes, the KOZ-E Sleep topper can often be placed on top of an existing topper. The KOZ-E Sleep mattress topper has long straps on both sides to securely attach the topper to the bed. The attachment is done along the sides, not at the corners.

It usually takes between 10 and 30 minutes to reach the desired temperature, depending on the starting temperature and the selected settings.

KOZ-E Sleep offers controlled cooling and heating without any electrical elements in the mattress itself, increasing safety. Unlike a waterbed, KOZ-E Sleep requires no regular maintenance and offers more precise and immediate temperature control than an electric blanket. This allows you to experience a natural and comfortable temperature on your bed.

Installing KOZ-E Sleep is easy. The topper is placed on the bed, and the device can be positioned next to or behind the box spring. The length of the water hose between the topper and the device is 2.1 meters,

KOZ-E Sleep offers a personal cooling experience in bed, but it does not replace a full air conditioning system in a room. It is designed to make your sleeping environment more comfortable without cooling or heating the entire room.

Yes, KOZ-E Sleep is suitable for children and offers a safe way to keep your child's sleeping environment comfortable, both in summer and winter.

Yes, KOZ-E is a Dutch brand that offers innovative solutions for thermal comfort. We focus on combining cooling and heating technology with high-quality textiles. KOZ-E distinguishes itself through strong technical expertise in this field.

The product has been around for over 10 years and originally comes from the USA, where it became very popular. In Europe, the KOZ-E cooling and heating mattress topper is designed with a focus on integrating all the best features based on what consumers truly need in terms of functionality and quality. We are not a brand that follows the latest technology trends, but rather choose a classic approach, continuously improving and striving for better quality.