Setting up your KOZ-E Sleep involves two key steps: attaching the mattress topper (video) and adding water for the first time (video). It's important to set up your KOZ-E Sleep 2-3 hours before bedtime to allow time for the "Priming" process, which involves filling the Active Grid with water. This process may take some time.
The KOZ-E Sleep mattress topper is designed for both sides to be sleepable. One side is made of cotton fabric, while the other side features cool mesh. Your choice depends on personal preference. For a better cooling effect, we recommend using the cool mesh side.
The Control unit will make a subtle humming sound while it is running. However, most of our customers have said that the noise does not bother them as it is similar to the sound of a floor fan.
The mattress topper holds 800ml of water when fully filled. It's normal to have to refill your device more frequently during the first few weeks after initial setup. This is because air bubbles need to be removed from the topper, and because the topper may stretch over time.
The KOZ-E Sleep is a temp-controlled mattress topper controlled by an attached control unit with a water tank. As a new user, you’ll receive a reversible, hydro-powered cool mesh mattress topper, a control unit, and a remote to conveniently adjust mattress pad temperature. Our innovative product cools or heats your bed between 12-46°C to create a revolutionary, customizable sleep environment.
Yes, you can use KOZ-E Sleep with all types of mattresses, as it is compatible with various mattress materials.
Yes, our cooling mattress topper can help reduce hot flashes' symptoms in both severity and duration by regulating your bed’s temperature. For more information, please read our Menopause blogs. The KOZ-E Sleep System has a temperature range of 12-46°C, allowing you to always sleep in your ideal bed climate. If you are experiencing night sweats.
You can use any mattress protector of your choice over the KOZ-E Sleep topper. For optimal cooling, we recommend using a thinner bed cover sheet.
A6: It is not necessary to use a waterproof protector.
A7: We strongly recommend using distilled water for peak performance and product longevity.
Finding the perfect sleep temperature involves considering various factors like location, season, and ambient temperature. Your body also plays a crucial role in determining the best temperature setting. If you tend to feel cold when sleeping, try a temperature between 25 and 28°C. If you're unsure or sleep comfortably, opt for a temperature between 22 and 25°C. If you know you feel hot when sleeping, consider a temperature between 12 and 22°C.
To determine the best temperature, select one within the recommended range and lay on the pad for 3 to 5 minutes to assess how it feels. When setting up your KOZ-E Sleep, it's advisable to avoid extreme temperatures initially. Be aware that it can take 7-10 days to find your preferred temperature settings.
The KOZ-E Sleep device can be placed near or under your bed or on a nearby nightstand. Ensure that it is placed on a flat surface close to a wall outlet. Leave a minimum of 2 inches of space between the mattress and the head/foot board for connector clearance.
A10: Yes, KOZ-E Sleep fits most split and adjustable beds. Place the connector at the foot of the mattress and check for hose kinking if the foot of the bed is adjustable.
Hold down the Temperature (+) and Temperature (-) buttons simultaneously for less than 5 seconds to change the temperature units.
Yes, peak performance is influenced by ambient temperature, humidity, and individual body mass.
Check the electrical outlet, ensure the cable is properly connected to both the outlet and the device. If a flashing water drop light appears, there might be insufficient water in the device.
A14: This issue may be caused by air bubbles, debris, or misconnections. Follow the following steps to resolve the issue:
- Disconnect the hose from the unit and then reconnect it. Repeat this process several times.
- Disconnect the hose from the pad and run through the same process of disconnecting and reconnecting it to the pad.
- Remove the reservoir from the unit and place it back, ensuring that you line up the stem of the reservoir with the valve at the bottom of the reservoir socket. You'll also want to confirm that you press the reservoir down all the way.
- Remove the power cord, either from the back of the unit or from the power outlet, wait 30 seconds, and then plug it back in.
If after completing these steps you find that the issue persists, please try completing steps 1 and 2 again, but this time using the drain tool. We suggest bringing the unit over to a sink or tub and either taking the pad off of your bed before priming the connector, or placing some kind of container close to the device to catch the water that will come out while completing this process.
If the issue still persists there might be an obstruction that can't be removed or the system might be malfunctioning. In that case you'll want to contact our Technical Support team.
If your KOZ-E Sleep is leaking, first check if the reservoir cap is securely fastened onto the reservoir. When you place the reservoir into the "seat" of the unit, ensure it closes smoothly. If it does not, remove the reservoir and reseat it so that "KOZ-E Sleep" reads from left to right, and you feel the unit slightly drop into place. Unplug the tubing that connects to both the unit and the pad from both ends, and then reconnect them. You should hear an audible "click."
To drain the KOZ-E Sleep, follow these steps:
- Lift the removable reservoir and pour the water into a sink. Dry any remaining water inside the reservoir with a towel.
Unplug the hoses from the back of the KOZ-E device. Carry the device over to a sink or a bin. Tilt the unit backward, then insert the drain key that was provided with the original packaging. Water in the internal tubing will start to flow out.
To drain the water from the mattress topper, follow these steps:
- Remove the pad from the bed and take it to the sink, tub, or shower.
- Elevate the end opposite the connection point to allow gravity to assist in draining.
- Insert the drain key and hold it in place while draining the pad. Drain as much as you can.
Drain both the KOZ-E Sleep device and mattress topper before packing. Protect the control unit in a box, fold the mattress topper and place it in a bag away from sharp objects. Store in a room temperature environment.
Caring for Your KOZ-E Sleep
The topper should be washed seasonally or when soiled. Detach the connecting hose and drain the water before washing it in a front or top-load washer. For further details, refer to our cleaning instructions. There you will learn about appropriately maintaining the Sleep System and mattress topper.
Initial high water usage is normal and may be attributed to air bubbles working their way out of the system. If this continues after a month, especially in high temperatures, consider removing the topper and contacting Support.
Getting used to KOZ-E Sleep may take up to 2 weeks. Adjust your temperatures as needed, starting with small changes. Your temperature preferences may change over time based on factors like clothing, daily activities, and body habituation.
The KOZ-E Sleep is an intelligent system that improves daily by continuously learning from your preferences, enhancing its intelligence, and regularly adding new features. To deliver this intelligence and new features, along with analytics, software updates, and benefits, the membership model enables us to sustain investments in providing the best possible customer experience. It also allows us to assemble an exceptional team dedicated to product improvement and customer support, thereby enhancing your experience day by day.
Because of the nature of foam, we advise against keeping the mattress topper in the box for more than two weeks after delivery. If it remains in the box for an extended period, the foam expansion may be compromised.
As a reminder, the 30 Night Trial Program commences on the date of delivery, not from the night you begin sleeping on it. Therefore, we recommend unboxing your KOZ-E Sleep as soon as possible.
Warranty Policy KOZ-E Sleep
KOZ-E Sleep comes with a 2-year limited warranty, ensuring replacement for any issues or problems when purchased directly through KOZ-E with an active membership.
We’re confident that you will love your Product(s). If you are unsatisfied for any reason, however, you have 30 days from the date the Product was delivered to you to return the Product to us in exchange for a full refund of your purchase price.