I want to return my order

Returns policy & returns form

Return Policy:

If the product you have received from us does not meet your expectations, you can of course return it. You have 18 days after receiving your order to register a return. A try-out period of 30 days is allowed for the Koz-E Sleep. To make the returns process as easy as possible for you, please follow the steps below to register a return and proceed.

Return conditions:
  • The product must be returned with all accessories supplied and, if reasonably possible, in its original condition and packaging;
  • The product must be unused and undamaged.

As soon as we have received the product and if the product meets these conditions, we will refund the full purchase amount to your account within 14 days. If only part of the ordered products is returned, the purchase price of the returned items will be credited.

Damage to product:

If the product is damaged due to careless handling, the customer is liable for any reduction in value, or the consumer will no longer receive any compensation.


If you want to exchange the product for another product, we will reimburse the costs of return shipping.

Heat and heating are subjective experiences, and we understand that personal preferences vary. That is why we offer you the opportunity to try out the Koz-E heating products at home, so that you can experience and assess them in your own environment. However, if you are not satisfied with your Koz-E purchase, you can return it within 18 days of receipt, with the exception of the Koz-E Sleep, which has a 30-day return period.

Please note that the costs for returning the products are at your own expense. As soon as we have received your return in good condition, we will refund the purchase amount to your account within 14 (fourteen) days.

Return costs:

The costs of return shipping are borne by the buyer.

Return Form

  • This field is for validation purposes and should be left unchanged.