Listening to customers stories: What we’ve learned

At KOZ-E, we believe a healthy brand isn't just about growth; it's about the impact we have on your daily life. That’s why, over the past two weeks, we took the time for a personal study. With their prior permission, we interviewed several customers who purchased the KOZ-E CoolSleep mattress Cooler in 2025 to hear about their experiences.

Truly inspiring

Our goal was clear: to listen to your stories so we can improve our service and provide an even better product. These conversations gave us so much positive energy. Here is what we heard most:

• Truly better sleep: The core of our work is ensuring you wake up refreshed. It was wonderful to hear that customers are experiencing a real improvement in their sleep quality.

• Used every night: Many customers shared that the KOZ-E has become a permanent part of their nightly routine. They use it every single night.

• Winter comfort: Specifically, many women are using the KOZ-E daily during the winter for warmth. They mentioned that the comfort is incomparable to an electric blanket; it feels much more natural and pleasant.

• Improving together: Your honest feedback on what we can do better is our most valuable information. We are taking these insights directly into the development of our next generation of products.

Your satisfaction is more important to us than just making a sale. We’ve written down a few of your stories to inspire others who might be looking for a better night's sleep. We value every voice, whether positive or critical, as it helps us provide the best possible service. We also love reading the wonderful reviews you leave on Trustpilot; they truly make our day.

Would you like to share your story? If we haven’t called you yet, but you’d love to share your KOZ-E experience, we’d love to hear from you at info@kozeliving.com.

Thank you for your help and for trusting our brand.

Best regards

Team KozeLiving