{"id":4770,"date":"2023-08-24T20:38:21","date_gmt":"2023-08-24T18:38:21","guid":{"rendered":"https:\/\/kozeliving.com\/orders-payments\/"},"modified":"2024-09-05T11:14:12","modified_gmt":"2024-09-05T09:14:12","slug":"orders-payments","status":"publish","type":"page","link":"https:\/\/kozeliving.com\/nl\/orders-payments\/","title":{"rendered":"Bestellen&amp;Betalen"},"content":{"rendered":"\n\n\t<nav aria-label=\"breadcrumbs\"><p><a href=\"https:\/\/kozeliving.com\">Home<\/a><\/p><\/nav>\n\n\t<p><strong><b>To order<\/b><\/strong><\/p>\n<p>Here you will find answers to all your questions about placing, changing and canceling an order.<\/p>\n<p>&nbsp;<\/p>\n<p><strong><b>How can you order at<\/b><\/strong><strong><b>\u00a0<\/b><a href=\"http:\/\/kozeliving.com\"><u>kozeliving.com<\/u><\/a><\/strong><\/p>\n<ul>\n<li>Place the desired item in the digital shopping cart via the large orange button.<\/li>\n<li>Go to the item you want to order and choose the correct color and size. Then click on the orange button &#8216;add to shopping cart.&#8217;<\/li>\n<li>You now have two choices, continue shopping or complete your order.<\/li>\n<li>When you have finished shopping, click on the shopping cart at the top right. Here you can check the contents of your shopping cart and adjust it if desired.<\/li>\n<li>Once you have checked everything, click the &gt; finish button.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong><b>Provide personal information<\/b><\/strong><\/p>\n<ul>\n<li>To place your order, enter the requested personal information here, including your name, address and email address.<\/li>\n<li>You enter your billing address.<\/li>\n<li>You can choose to specify a different delivery address.<\/li>\n<li>Checking and shipping<\/li>\n<li>Check the overview of your order. Is everything correct? Then continue with the ordering process. Do you want to make an adjustment? Which can. Adjust the part and continue with the ordering process<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong><b>How do I change my order?<\/b><\/strong><\/p>\n<p>You can only change your order if you have not yet received a shipping confirmation. Please contact our customer service to change the name or address of your order.<\/p>\n<p>&nbsp;<\/p>\n<p><strong><b>How do I cancel my order?<\/b><\/strong><\/p>\n<p>You can arrange this yourself in My KOZ-E. You can only cancel if your order has not yet left our warehouse. Has your order already been shipped? Then you can refuse it at the door or return it free of charge via the online returns form.<\/p>\n<p>&nbsp;<\/p>\n<p><strong><b>What if I want to file a complaint?<\/b><\/strong><\/p>\n<ul>\n<li>Sorry, sorry, a thousand times sorry. Customer satisfaction is a real obsession for us. But sometimes even we miss the point completely. And you are the victim of that. Of course that shouldn&#8217;t happen.<\/li>\n<li>What now?<\/li>\n<li>We are happy to resolve your complaint. The fastest way to do this is to contact our customer service.<\/li>\n<li>Are you not satisfied with the answer? Look higher and write to our Customer Service Manager. You can email him (<a href=\"mailto:m.long@kozeliving.com\"><u>m.long@kozeliving.com<\/u><\/a>). You will receive an answer within 5 working days.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong><b>To Pay<\/b><\/strong><\/p>\n<ul>\n<li>How can I pay?<\/li>\n<li>At Kozeliving you pay online<\/li>\n<li>You always pay for online orders in advance with: iDEAL, credit card (Visa or Mastercard)<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong><b>Can I pay for my order afterwards?<\/b><\/strong><\/p>\n<ul>\n<li>That is not possible, you cannot pay with Klarna or Riverty. You can postpone your payment by paying with your credit card. The depreciation will take place at a later time.<\/li>\n<li>You may get your money back in several parts. This could be due to a number of things:<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong><b>How quickly will I be refunded after returns?<\/b><\/strong><\/p>\n<ul>\n<li>Once we have processed your return, we will refund you within 15 working days. How quickly you have the money in your account depends on your payment method.<\/li>\n<li>You paid the amount or part thereof with a gift card or a voucher. You will then receive that amount back in the form of shopping credit.<\/li>\n<li>You have exchanged a product for another product. In that case, we will refund the purchase value of the first product to the payment method you first used to pay. Did you pay extra for the replacement product? You will then receive the remaining amount refunded separately.<\/li>\n<li>You have returned multiple products. It may be that one product has been processed a little earlier than the other. This means that you will receive all your money back for one product, but not for the other. In that case, we would like to ask you to please be patient.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong><b>Do I have to pay anything for returning my product?<\/b><\/strong><\/p>\n<p>You only pay the shipping costs for returning your product. You can pack your product in the original packaging.<\/p>\n<p>&nbsp;<\/p>\n<p><strong><b>Why haven&#8217;t I received an order confirmation email yet?<\/b><\/strong><\/p>\n<ul>\n<li>Sometimes the email ends up in your spam box. Isn&#8217;t it in there? Then the email is delayed or your payment has failed. Check whether money has been debited from your account or whether there is a reserved amount on your credit card.<\/li>\n<li>Has money been taken from your account? Due to busy times, the confirmation may sometimes be sent later. We would like to ask you to wait 1 hour. Have you not received confirmation yet? Please contact our customer service.<\/li>\n<li>Has no money been debited? Then your order has failed and you can place it again. You don&#8217;t have to worry that you will eventually receive 2 orders. We do not ship orders without successful payments.<\/li>\n<li>Where can I find my invoice?<\/li>\n<li>Once we have shipped your order, we will always send the invoice by email as an attachment to your shipping confirmation. You can also download your invoices in your order overview in My KOZ-E. Have you just placed the order? Then wait until your order has been shipped. You will then receive the invoice in the shipping confirmation.<\/li>\n<\/ul>\n\t\n","protected":false},"excerpt":{"rendered":"<p>Home To order Here you will find answers to all your questions about placing, changing and canceling an order. &nbsp; How can you order at\u00a0kozeliving.com Place the desired item in the digital shopping cart via the large orange button. Go to the item you want to order and choose the correct color and size. Then&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-4770","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/kozeliving.com\/nl\/wp-json\/wp\/v2\/pages\/4770","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kozeliving.com\/nl\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kozeliving.com\/nl\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kozeliving.com\/nl\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kozeliving.com\/nl\/wp-json\/wp\/v2\/comments?post=4770"}],"version-history":[{"count":6,"href":"https:\/\/kozeliving.com\/nl\/wp-json\/wp\/v2\/pages\/4770\/revisions"}],"predecessor-version":[{"id":9529,"href":"https:\/\/kozeliving.com\/nl\/wp-json\/wp\/v2\/pages\/4770\/revisions\/9529"}],"wp:attachment":[{"href":"https:\/\/kozeliving.com\/nl\/wp-json\/wp\/v2\/media?parent=4770"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}